FAQs

How do I use the student workbooks and instructor manual?

Student workbooks and instructor manuals follow the scope and sequence of the Delivering SMARTER Intervention (DSI) program.

While they can be used on their own, they are best used with the complete DSI system of training, coaching, and other cohesive materials that are provided with every lesson.

Learn more about lifetime access to all materials in the Delivering SMARTER Intervention program, >>Here<<.

How can my school place an order?

We accept purchase orders and can provide custom quotes for your school.

To request a quote or upload a PO you have already prepared, >>Click Here<<.

Where do you ship?

We are currently shipping to:

  • The United States (including Alaska and Hawaii) 
  • United States Military APO addresses
  • Canada 

International orders can't be made through the store, but if you would like to place an overseas order, please contact us at info@ascendlearningcenter.com to discuss options.

What are your shipping rates?

We use flat rate shipping based on order size, which means the cost for shipping is tiered based on the value and weight of our order.

Shipping costs are added at checkout. Some exclusions may apply for large and/or custom orders.

How long does it take to ship?

Usually, orders take 1-3 business days for processing and once shipped, materials typically arrive within 3-5 business days.

Weather and other circumstances can delay shipments.

What is your return policy?

Physical Materials

We have a 30-day return policy for damaged products only, which means you have 30 days after receiving your item to request a replacement for products damaged in transit. In all other cases, printed products are non-refundable.

Digital Downloads

Due to the nature of electronic delivery, digital products are non-refundable. These products may not be distributed or shared.